Import from Excel

To import a ticket from Excel, follow the steps below:

1. Navigate to Help Desk list view. 

2. Click on the down arrow button next to Add Ticket button in the top right corner. Click on Import from Excel.

3. The Import Help Desk window is displayed. Click on Choose File button. In Step 3, you can specify whether to Skip, Overwrite, or Merge the duplicate records, if any. 

4. Once you choose the file, it will be reflected in Step 1. Based on the file chosen, Step 2 will be auto filled. Complete the steps and click Next.

5. The imported data is displayed here. Click Import.

6. You will see different options here. You can Import More records, download Last imported Records, Undo Last Import, and Finish. To complete the Import, click Finish. 

To view the reason for failure for imported records, click on the Last Imported Records button to download an excel.

7. The imported ticket will be visible in the Help Desk list View page.